So many know the frustration of receiving a medical bill and calling the healthcare system to pay it, only to learn that the billing office is closed, and that call will have to wait for another day. Nobody wants to spend 10, 20, 30 or more minutes on hold waiting to speak with the few billing support specialists on shift for the day who have been inundated with a list of frustrated patients. TESTIMONIAL: Epic Systems Integrated IVR Autopay by…
Studies show that it takes a combination of strategies to truly reduce no-shows and keep them low in your medical practice. A low no-show rate is defined as 10% or below. Implementing a single strategy to reduce no-shows alone is not enough. You may run the most organized doctor s office in the nation, but patients are still going to no-show on you. We define a “no-show” to be when a patient misses their appointment without calling the office first. Typical…
Successful practices prosper because they do their job well. Providing high-quality services to patients with an exceptional staff is their focus. Practices like this usually don’t have trouble with acquiring new patients in because they are built on a solid reputation and skills. However, with growing patient responsibility from both larger deductibles and co-pays, they may have a hard type sustaining themselves if they don t receive patient payments. Patient-responsible balances are steadily increasing — more patients owe more money. Receiving patient payment for services rendered…
In the past decade, the biggest change in the way we run businesses has been the way we use mobile phones. This means most businesses have been forced to change the way they reach customers. Research has shown that 79% of mobile users check their phones within 15 minutes of waking up and do this over 150 times a day. It s, therefore, not strange when businesses are looking for the best way to reach their customers through their phones. Ahead…
During COVID-19 workloads and stresses have increased. Burnout cannot be fixed by simple self-help wellness efforts. A recent Harvard Business Review article entitled “Beyond Burned Out,” pointed out that deeper organizational changes are required. We were all working hard before COVID-19. Now, many of us have the added stress of simultaneously having to work at home while juggling family responsibilities (sometimes with young children at home). And, for many of us in healthcare, the workload has increased due to stresses…
A major theme that emerged as a result of the COVID pandemic was the need for telehealth and improved efficiency in all facets of healthcare. Hospitals were at capacity with COVID-19 patients and their ability to reach and care for each person was and will continue to be critical in fighting this virus that s affected so many all over the world. From these experiences, hospitals should focus on two large pieces in the ever-evolving healthcare puzzle which are automation and…
Now more than ever, there are a lot of moving pieces in the patient care and healthcare industry and a major component is patient communication. Whether it s keeping up with appointment reminders, patient billing and payments, or informing patients of the practice s latest wellness messages, a considerable amount of effort goes into making sure the office is running smoothly, is profitable, and patients are happy. Though these tasks are necessary, they re also time consuming and as healthcare professionals continue to…
At the core of automation is the need to streamline important tasks and implement processes to help businesses run more efficiently. That s exactly how 1-800 Notify, an automated reminder and IVR Autopay by Phone system works. Our HIPAA-compliant system requires no additional software to send patients a text message, give them a call, send an email, or accept an patient payment over the phone. This level of automation helps streamline the time consuming yet necessary daily tasks that keep medical…
In order for any practice to be prosperous and profitable, it needs to make money. The popularity of any practice comes from happy, satisfied patients. High quality and unquestionable standards will continually bring patients in and back for more. Once you ve got your successful practice model in place, it is just a matter of time before you ve got more customers than you know what to do with! This is where many practice owners start to falter because no matter how…
Today s healthcare organizations realize just how valuable missed appointments truly are to a practice’s bottom line. The higher the number of missed appointments, the more money will be lost. When there is a high number of missed appointments, it indicates an organization is not running as efficiently as it should. This directly impacts the resources of the organization, whether that be a healthcare company, business corporation, law firm and many other types of business offices where time is factor. The main…
