So many know the frustration of receiving a medical bill and calling the healthcare system to pay it, only to learn that the billing office is closed, and that call will have to wait for another day. Nobody wants to spend 10, 20, 30 or more minutes on hold waiting to speak with the few billing support specialists on shift for the day who have been inundated with a list of frustrated patients. TESTIMONIAL: Epic Systems Integrated IVR Autopay by…
Studies show that it takes a combination of strategies to truly reduce no-shows and keep them low in your medical practice. A low no-show rate is defined as 10% or below. Implementing a single strategy to reduce no-shows alone is not enough. You may run the most organized doctor s office in the nation, but patients are still going to no-show on you. We define a “no-show” to be when a patient misses their appointment without calling the office first. Typical…
A major theme that emerged as a result of the COVID pandemic was the need for telehealth and improved efficiency in all facets of healthcare. Hospitals were at capacity with COVID-19 patients and their ability to reach and care for each person was and will continue to be critical in fighting this virus that s affected so many all over the world. From these experiences, hospitals should focus on two large pieces in the ever-evolving healthcare puzzle which are automation and…
Now more than ever, there are a lot of moving pieces in the patient care and healthcare industry and a major component is patient communication. Whether it s keeping up with appointment reminders, patient billing and payments, or informing patients of the practice s latest wellness messages, a considerable amount of effort goes into making sure the office is running smoothly, is profitable, and patients are happy. Though these tasks are necessary, they re also time consuming and as healthcare professionals continue to…
At the core of automation is the need to streamline important tasks and implement processes to help businesses run more efficiently. That s exactly how 1-800 Notify, an automated reminder and IVR Autopay by Phone system works. Our HIPAA-compliant system requires no additional software to send patients a text message, give them a call, send an email, or accept an patient payment over the phone. This level of automation helps streamline the time consuming yet necessary daily tasks that keep medical…
In order for any practice to be prosperous and profitable, it needs to make money. The popularity of any practice comes from happy, satisfied patients. High quality and unquestionable standards will continually bring patients in and back for more. Once you ve got your successful practice model in place, it is just a matter of time before you ve got more customers than you know what to do with! This is where many practice owners start to falter because no matter how…
As the COVID-19 pandemic continues to grip the United States and essential workers battle the virus day in and day out with little to no days off, automation can help ease the strain of their workload. Through the use of automated software, healthcare workers can shift their attention from important yet time-consuming tasks such as phone payments, patient balances, billing and appointment reminders, to instead focus on the in-person patient care experience without the stress of having to be tied…
