A major theme that emerged as a result of the COVID pandemic was the need for telehealth and improved efficiency in all facets of healthcare.

Hospitals were at capacity with COVID-19 patients and their ability to reach and care for each person was and will continue to be critical in fighting this virus that’s affected so many all over the world.

From these experiences, hospitals should focus on two large pieces in the ever-evolving healthcare puzzle which are automation and integration to allow employees to refocus their attention on other high-priority duties that keep the hospital or medical practice running at optimal levels.

Automation

Though important, now more than ever, busy hospitals and practices don’t have time to chase down payments or send patient reminders.

But, thanks to our present-day technology, there are ways for businesses to handle these tasks while eliminating the excessive amount of personnel time and effort and that’s where automated software comes into play. 

1-800 Notify, a HIPAA-compliant automated reminder system requires no additional software to easily upload or automatically share schedules to send patients reminders and important information through text messages, calls, or emails.

The seamless automated experience empowers medical practices to capitalize on efficiencies and focus their attention on the patient experience while adhering to new COVID-19 safety guidelines.

Integration

In addition to automating time-consuming yet essential business tasks, medical staff can double down on their efficiencies through integration. 

The benefits of integrating systems is two-fold.

For hospitals and medical practices, integrating systems such as patient appointment reminders or patient payments and payment posting leads to more coordinated, efficient care and payment processing. For example, if a patient pays their bill via an automated phone payment system, the payment posting is automatically applied.  Ideally in real-time, but if not, then it’s applied automatically the next business day.  This eliminates human error, extra work and improves patient satisfaction. 

In addition, integrated systems allow for more efficiency when an appointment is scheduled, the correct appointment reminder can be sent to the patient in their preferred mode: call, email or text.  The results should be automatically visible to the staff either on an easy-to-use secure portal, or if possible, directly on the schedule itself. 

We’re confident automation and integration will be a trends that continues to gain popularity in busy hospitals and medical practices everywhere. 

Improve the patient experience, reduce the number of no shows, improve patient phone payments, and watch your practice grow with 1-800 Notify.