Author: admin

Protecting Essential Workers: How Automation Workflow Increases Efficiency

posted by Category: Automation, COVID-19, Payment IVR, Reminders

As the COVID-19 pandemic continues to grip the United States and essential workers battle the virus day in and day out with little to no days off, automation can help ease the strain of their workload. Through the use of automated software, healthcare workers can shift their attention from important yet time-consuming tasks such as phone payments, patient balances, billing and appointment reminders, to instead focus on the in-person patient care experience without the stress of having to be tied…

Appointment Reminders Keep Your Schedule Filled

posted by Category: No-Show Reduction, Reminders

Manually calling patients to remind them of their appointments is a significant time-drain for your staff. The last thing a medical office needs is for one of its essential medical or front desk personnel to be tied up trying to remind a patient about an appointment. Unfortunately, this happens more frequently than many offices want.  The staff member gets caught on the phone with “chatty” patients as they call to remind them of an upcoming appointment.  When your staff initiates the…