Are patients complaining that the IVR did not work?
Agent-Assisted IVR
1800 Notify enhances credit card compliance (PCI) security for situations where patients need to speak with your agents (either in-house or outsourced) before completing a phone payment.
"Our overseas customer service team processes hundreds of phone payments every month securely using 1800 Notify's Agent-Assisted solution. The great thing is that every payment is posted in real time to the correct guarantor, medical record number, hospital account, or visit within Epic. It all just works!"
- Customer Service Manager Large Healthcare SystemWhy Choose Agent-Assisted IVR?
"A common myth is that PCI training and human-initiated Recording Stop/Start systems alone are enough to prevent data breaches. With 1800 Notify's Agent-Assisted IVR, we remove staff from the payment process and eliminate human error. Our agents can transfer patients to the IVR before payment so they never hear credit card information and we are sure it's never recorded. That's why this IVR is so important for our team."
- Revenue Cycle Manager Large Healthcare SystemHow it Works - Agent Assisted Secure Payments
Your agents will guide your patients through the process.
Workflow Comparison - Self Service IVR
Warmly transfer your patients to make a payment.
My advice? If your staff hears card numbers, that's a red flag. Don't wait until there's a security problem. We're glad we made the change when we did.
- Revenue Cycle Manager Large Healthcare SystemNot Happy with Your Current Payment IVR?
Considering a switch? Ask yourself:
Can our IVR support bad debt payments, payment plan details, and saved payment methods?
Do open IVR support tickets take weeks to resolve?
Implementation FAQs
How does integration work?
As long as you can export a daily data report of patient demographics and balances, we can integrate with your financial system.
On Epic Systems?
Check out our Epic Integration page for real-time API integration details.
What is the typical timeline?
A normal implementation timeline is 2–3 months from kickoff call to go-live.
How does pricing work?
We’re happy to provide a customized pricing estimate. Our pricing includes a one-time setup fee and ongoing fees based on monthly usage. Click Request Pricing below and share a few details so we can prepare an accurate estimate.
The implementation project with 1800 Notify was the smoothest of any vendor we've ever had. The project manager gave us clear guidance for every step and what was coming next. From the call flow design meetings to the final staff training and go-live, we felt we were in great hands.
— Revenue Cycle Leader, Large Healthcare SystemContact Us
How Can We Help?
Whether you have a question, need support, or want to learn more about 1800 Notify, we’re here to help.
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